Workplace disputes can disrupt productivity, strain relationships, and affect employee wellness and wellbeing if not handled carefully. Mediation provides a calm, structured approach to conflict resolution, helping employees and managers address issues constructively before trust breaks down.
By focusing on communication rather than blame, our workplace mediation services promote healthier working relationships and enable organisations to move forward with clarity and confidence.
Conflict can occur in any employment relationship and is best dealt with in its infancy. Leaving such situations to escalate can have a number of implications including grievance, disciplinary or potential employment tribunals claims.
Based on CIPD survey data, it is estimated that the cost of employment conflict to UK organisations is £28.5 billion per year – the equivalent of more than £1,000 per employee.
Impacts also include damage to morale and team relationships, increased sickness including workplace stress, time off work, resignations, dismissals and even damage to reputation.
Workplace Mediation is a voluntary process to resolve conflict, led by an impartial third party i.e. trained mediator. Often described as a form of informal or ‘alternative’ dispute resolution a mediator facilitates by encouraging individuals to reach mutually acceptable solutions, in a safe and confidential space.
It can avoid more formal and costlier routes by guiding participants towards repairing and maintaining professional relationships. All parties must be willing participants in any workplace mediation process. If an agreement is reached during the process, a binding agreement can be entered into by all participating parties as proof of their agreement and of their commitment to adhere to the terms.
There are many ways our workplace mediation services can help including:
If you are dealing with a workplace dispute or want to explore mediation before matters escalate, contact Eclipse HR today.
No. The mediator explains the process clearly at the outset and supports all parties throughout, so no prior training is required.
Yes. Mediation often helps rebuild trust by encouraging open dialogue, improving understanding, and supporting more positive working relationships going forward.
Yes. Mediation can be effective at an early stage, helping address concerns before issues escalate into formal grievances or disciplinary processes.
At Eclipse HR, we understand the challenges organisations face when workplace issues arise. Our mediation-led HR support helps address conflict early, protect working relationships, and reduce the risk of escalation into formal grievances or legal action. We offer:
By embedding mediation into everyday people management, organisations can create a calmer, more resilient workplace.
“In her role as a professional HR consultant, Veronica provided fellow board members and myself with proactive, up to date, high quality knowledge and guidance; all within a clear understanding of our company culture.”
Compton Darlington – Former Company Director
Let us partner with you to navigate the complexities of human resources, empowering your business to achieve its full potential. Contact us today, to learn more about our services and how we can support your business.
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Free Webinar: Employment Rights Act 2025
The biggest update to UK employment law in a generation is here, with key changes starting from April.
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Tuesday 17 March, 8.00am -10.30am